FAQs


WHY DO I NEED TO CREATE AN ACCOUNT?
Benefits of creating an account are so that:

You are able to view your order history including your order status, and you can re-print order documents
You can save your addresses for quicker and easier ordering next time
We have your details in case we need to contact you about your order

WHAT PAYMENT METHODS CAN I USE?
We accept the following payment methods when they are registered to a US billing address: PayPal, Visa, MasterCard, American Express, Discover, Diners Club, JCB and Klarna.

WHAT SHOULD I DO IF MY PAYMENT IS REFUSED WHEN PLACING AN ORDER?
If your credit or debit card has been refused, you can try resubmitting your order, or using a different card. For details on why your card was refused, please contact your card issuer.

WHAT ARE YOUR DELIVERY CHARGES?
Free Shipping for All orders.

CAN I HAVE MY SHOES DELIVERED TO A DIFFERENT ADDRESS TO MY BILLING ADDRESS?
Yes, our delivery options will allow you to have your order delivered to work, home, or anywhere else .

WHAT IS YOUR RETURNS POLICY?
We want you to be delighted with your purchase, but if you are not fully satisfied, simply return your unworn product within 30 days for a full refund.

HOW LONG WILL IT TAKE FOR YOU TO REFUND ME?
If you return your order to your local store, the refund will be processed immediately. If you return them through our online process, you should expect to see your refund within 7-10 business days once received at our fulfillment center.